Lock or Unlock User by Admin

Training Materials: Managing User Lock Status in App

Instructional Steps

Objective: Learn how to lock or unlock a user in App as an Admin.

Step-by-Step Guide:

1. Access User Management
   • Navigate to the User Management menu on the platform.
2. Search for the User
   • Use the Search section to find the user whose status you want to change.
3. Edit User Settings
   • Click on the 3 dots button next to the user’s name.
   • Select User Setting from the dropdown menu.
4. Locking a User
   • Tick the Locked checkbox to lock the user’s account.
     • Note: A locked user will not be able to log in to App.
5. Unlocking a User
   • Untick the Locked checkbox to unlock the user’s account.
6. Save Changes
   • Click the SAVE button to apply the changes.

Important Note: Ensure to save your changes, or the user’s status will remain unchanged.