How to unlock suspended account using OTP code:
1. Login PEER with the suspended account
2. Click the “click here” link in the notification at the top
3. Click “Send OTP Code To My Email” button
4. Copy the OTP code from email
5. Enter the OTP code and click the “Submit OTP” button.
6. Account unlocked, the account is now able to log in to PEER.
Frequently Asked Questions
Q: Why is my account suspended?
A: When your account is suspended, there may be 3 reasons:
- You are not logged in or inactive in PEER for more than 30 days
- You entered the wrong password for 5 times when logging in
- Your account has been suspended by the PEER administrator in your company
