The WSH Guidelines for Delivery Services Industry course is designed to help delivery companies and riders manage road safety and minimize accident risks. This course covers the common hazards delivery riders face, such as unsafe road conditions and trafficrelated dangers, providing practical guidelines for creating a safer working environment. Participants will gain valuable insights into how to implement effective safety measures that can reduce accidents and promote a culture of safety within the delivery industry.

One key focus of the course is how to use telematics to offer realtime feedback to riders and drivers on their safety behavior. This helps improve safe driving habits, while also rewarding safe practices through incentives and benefits. The course also covers defensive driving/riding training, which is essential for enhancing skills and reducing the risk of accidents, ensuring that riders are wellprepared for any road challenges.

The course highlights the importance of creating supportive policies that prioritize rider safety, such as eliminating penalties for riders refusing excessive or unsafe loads and removing bonuses or penalties based on singletrip delivery times. It also emphasizes the value of collaboration with stakeholders to implement and sustain longterm safety measures. By the end of the course, delivery companies and riders will be better equipped to foster a safer, more efficient delivery service that focuses on wellbeing and accident prevention.